e8ee's Privacy Policy

1. Introduction & Scope

This privacy policy ("Policy") applies to the e8ee platform and all related digital services. When you visit the e8ee website, create an account, or use any of our services, you are considered to have accepted the terms described in this Policy.

e8ee is an online gaming platform that provides casino games, sports betting, and other entertainment services for users in Bangladesh. We give the highest priority to our users' privacy and keep your information secure using SSL encryption and the latest technology.

This Policy is effective under Bangladesh Standard Time (BST, UTC+6). If you have any questions about this Policy, you can contact us at [email protected].

2. Information We Collect

e8ee collects only the information necessary to operate our services, improve them, and enhance your experience. We divide the information collected into the following categories:

2.1 Identity & Contact Information

• Full name and date of birth
• Email address
• Current residential address
• Documents required for identity verification (copy of national ID card or passport)

2.2 Financial & Transaction Information

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Gaming Activity Information

• Play history, betting patterns, and session duration
• Bonus and promotion usage records
• Account balance and transaction logs

2.4 Technical Information

• IP address and device identifiers
• Browser type and operating system version
• Login and logout dates and times
• Pages visited and navigation patterns

3. How We Collect Information

e8ee collects user information in several ways:

1. Information you provide directly: You provide this information yourself when you register an account, complete identity verification, make a payment, or contact our customer support.
2. Automatically collected information: Technical information is collected automatically when you use our platform. This includes cookies, web beacons, and similar tracking technologies.
3. Through third parties: Information may be collected from payment processors and identity verification service providers, but only with your consent.

4. Purpose of Data Use

e8ee uses the collected information for the following purposes:

4.1 Service Operations

Your information is used to manage your account, process transactions, and ensure uninterrupted service on the platform. Payment information is essential for completing transactions via bKash, Nagad, Rocket, Upay, or bank transfer.

4.2 Identity Verification & Fraud Prevention

User identity is verified to ensure the security of our platform. This is also necessary for anti-money laundering and responsible gaming compliance.

4.3 Customer Support

Information is used to resolve your issues or complaints quickly and to provide you with better assistance. e8ee's 24/7 customer support team assists in Bengali and English via live chat and email.

4.4 Service Improvement

e8ee improves its products and services by analysing user behaviour. This includes adding new game categories, simplifying the payment process, or refining the user experience.

4.5 Legal Compliance

Certain information is stored and used to meet the requirements of applicable laws, regulations, and regulatory bodies.

5. Sharing Information with Third Parties

e8ee does not sell or rent your personal information. However, certain information may be shared with third parties in the following circumstances:

• Payment processors: Financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification services: Identity-related information may be shared with authorised third-party verification organisations to meet KYC requirements.
• Technology service providers: Limited technical information may be shared with authorised partners for cloud storage, cybersecurity, and analytics services. These partners are always required to comply with e8ee's privacy standards.
• Legal obligations: Information may be disclosed in accordance with a court order or a lawful request from a competent authority.
• Business restructuring: In the event of a company merger or acquisition, information may be transferred to the new entity, while maintaining the standards of this Policy.

6. Cookies & Tracking Technologies

Cookies and similar technologies are used on the e8ee platform. Cookies are small text files stored in your browser that help improve the functionality of our platform.

6.1 Types of Cookies

• Essential cookies: These cookies are necessary for the basic operation of the platform, such as maintaining login sessions and ensuring security.
• Functionality cookies: Used to remember user preferences and provide a personalised experience.
• Analytics cookies: Help improve service quality by analysing platform usage statistics.

6.2 Cookie Controls

You can control or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

7. Data Storage & Security

7.1 Retention Period

e8ee will retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for as long as necessary for legal obligations and fraud prevention purposes.

7.2 Security Measures

e8ee applies industry-standard security measures to keep your information safe:

• SSL encryption: All data exchanged between your browser and our servers is encrypted using TLS/SSL technology.
• Data encryption: Stored sensitive information is protected using advanced encryption algorithms.
• Access controls: Only authorised personnel can access user information on a need-to-know basis.
• Regular security reviews: Our systems and processes are regularly audited to identify and address security vulnerabilities.
• Two-factor authentication: An additional security layer has been added to prevent unauthorised access to accounts.

8. Your Rights

As a user of the e8ee platform, you have the following rights regarding your own information:

• Access: You have the right to know what information we hold about you. You can view this information from your account after logging in.
• Right to correction: You can request that any inaccuracies in your information be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to object to processing: You can object to the processing of your information for specific purposes.
• Data portability: You can request your information in a structured, commonly used format.
• Withdrawal of consent: Where data processing is based on your consent, you can withdraw that consent at any time.

To exercise any of the above rights, write to [email protected]. We will respond to your request as soon as possible.

9. Protection of Minors

e8ee's services are for persons aged 21 and above only. We do not knowingly collect information from persons under the age of 21.

Age verification is mandatory at the time of account registration. If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the relevant account.

If you believe a minor is using our platform, please notify us at [email protected].

10. Policy Changes

e8ee may update this privacy policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A notification will be shown when you log in to the e8ee platform.
• The date of the most recent update will be noted at the top of this page.

If you continue to use the platform after any changes, you will be considered to have accepted the updated Policy. We therefore recommend reviewing this page regularly.

11. Contact

If you have any questions, comments, or requests about this privacy policy, please contact e8ee's privacy team:

• Email: [email protected]
• Live chat: available directly on the platform 24/7
• Support languages: Bengali and English

We take any privacy-related concerns you have seriously and aim to resolve them as quickly as possible.